Please read our Terms and Conditions of Sale carefully prior to purchasing goods from our website (Site).
Descriptions and specifications
This Site and any content or information on this Site, is provided on an “as is” basis without any warranties of any kind. KatyJane Designs makes no representations or warranties of any kind, whether express or implied, with respect to the Site or the content or information available on or through the Site. Except as otherwise provided through applicable laws, neither KatyJane Designs nor the directors, employees, agent or contracts shall be liable for any damages whatsoever arising out of related to the use of the Site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information.
KatyJane Designs makes no representations about the accuracy, reliability, completeness or timeliness of the items displayed on this Site.
Whilst every effort is made to ensure colours displayed are a close representation, slight variations in the actual goods may occur.
KatyJane Designs seeks to satisfy customers. Ensuring that our customers are completely satisfied is of the utmost importance to our business.
If you are dissatisfied with the products you have received due to faulty workmanship, receiving an incorrect order quantity, we will happily organise replacement goods or refund for you.
The products must be returned:
1. Unused, unopened and in original condition and packaging
3. Returned within 14 days of delivery
4. In a saleable condition upon return
It should be noted that KatyJane Designs return/refund policy does not apply when the personalisation details you have provided are incorrect. For this reason we ask that you carefully check all personalisation details when entering the information.
Purchases from another Store
If a product is purchased from another store and not directly from KatyJane Designs you are required to return the item back to the original place of purchase along with your proof of purchase. The store owner may at their discretion choose to replace or return the item in question subject to their internal returns policy.
Making a Return
Please contact us to organise an exchange or refund, we will allocate you a customer return number to enable us to track your return though our system.
To organise a return please call +61413468968.
We will ask you to write down the reason for your return and the date of your order.
We will ask you to post the item back to:
Katy Jane Designs,
PO Box 1643,
Melville WA 6156
KatyJane Designs can process a refund whether you are in Australia or overseas.
Credit your account or provide replacement KatyJane stock to the value of the original purchase
The amount refunded will depend on the reason for the return.
If you have received:
a damaged product or the wrong product, we will be happy to refund both the product and postage and handling fee
Refunds can only be processed after the original item has been returned and verified.
Protecting your privacy is critical to us. We will only use the information that we collect about you lawfully. The information we collect is used to process your order and to provide you with the best possible service. We will never sell or pass on your information without your express permission. We may contact you with related special offers and promotions however we will give you the chance to refuse any marketing email from us in the future via an unsubscribe function.
The type of information we will collect about you includes:
credit/debit card details for the purpose of the transaction. NO credit card details are retained.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct our records.
We may use technology to ensure we provide the best functionality for visitors to our site. This can include using a "cookie" which would be stored on your browser. You can modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any queries regarding privacy, please contact us at firstname.lastname@example.org
PO Box 1643, Melville South LPO, Melville WA 6156 Australia
Intellectual Property Rights
All content, graphics, artwork, concepts, software and ideas used on or incorporated into this Site, and the arrangement or integration of all such content, graphics, artwork, concepts, software and ideas, are subject to copyright and possibly other intellectual property rights. Permission is granted to electronically copy and print hard copies of pages from this Site solely for personal, non-commercial purposes related to the placement of an order. Any other use of this Site or content or information contained in this Site is strictly prohibited.
Nothing you do on or in relation to this Site will transfer any intellectual property rights to you or licence you to exercise any intellectual property rights unless this is expressly stated.
The Terms & Conditions are governed by and construed in accordance with the laws of Western Australia.
© 2011 KatyJane Designs Australia. All rights reserved.